Thank you for shopping with us. Please read the following information carefully before placing an order on our website.
- Ordering process
To place an order on our website, simply add the products you wish to purchase to your cart and proceed to checkout. You will be required to provide your billing and shipping information and select a payment method. Once your order has been confirmed, you will receive an order confirmation email.
We accept the following payment methods:
a) Credit/debit cards
- Order cancellation
You may cancel your order before it has been dispatched. Please contact us as soon as possible if you wish to cancel your order. If your order has already been dispatched, you may return it in accordance with our return policy (see section 4 below).
- Return policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us within 3 days of receiving your order. To initiate a return, please contact us to request a return authorization number. You will be responsible for the return shipping costs.
Returned items must be in their original condition and packaging, with all tags and labels intact. We reserve the right to refuse returns that do not meet these requirements.
Refunds will be issued in the original form of payment within 5 days of receiving the returned item. Shipping and handling charges are non-refundable.
- Exchange policy
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
- Defective or damaged items
If you receive a defective or damaged item, please contact us as soon as possible. We will arrange for a replacement or refund, depending on the availability of the item.
- Order tracking
You can track the status of your order using the tracking number provided in your order confirmation email. If you have any questions or concerns about the status of your order, please contact us.
We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our order and return policy, please do not hesitate to contact us.